Privacy Policy

Last Updated: 29th April, 2024

At Convertjack.com, we respect your privacy and are committed to safeguarding your personal data. This policy outlines how we collect, use, store, and protect your information when you use our services. By using Convertjack.com, you agree to this Privacy Policy. If you have any questions, we’ve also included a section for frequently asked questions (FAQs) at the end.

Information We Collect

Personal InformationWe may collect personal information when you engage with us, including but not limited to:

• Your name and email address (e.g., when signing up or contacting support).
• Billing information (e.g., payment method, billing address) if you use our paid services.
• Your uploaded files, which are processed and stored temporarily for conversion purposes.
• Non-Personal InformationAutomatically collected information includes:
• Device Information: Such as your IP address, browser type, and operating system.
• Usage Data: Which includes how you use the site, such as the pages you visit, your actions on the site, and the amount of time spent on different parts of the site.

Why do you collect my personal information?We collect your personal data to provide you with the best service, enable transactions, and improve our offerings. Without this information, we may not be able to serve you effectively.

How We Use Your Information

We use the data collected for the following purposes:

• Service Provision: To deliver the services you request, such as file conversions.
• Customer Support: To respond to your inquiries, complaints, and other customer service issues.
• Improvements and Analytics: To improve user experience, optimize our services, and understand how users interact with our site.
• Security: To prevent fraud, unauthorized access, and other potential security risks.
• Legal Requirements: To comply with any applicable laws and regulations.

Can I opt out of data collection? You can opt out of receiving promotional emails and cookies via your browser settings. However, essential data needed for service provision cannot be opted out of while using the site.

Data Retention and Storage

How long do you keep my data?

We store personal data for as long as it’s necessary to provide you with the requested services, comply with legal obligations, resolve disputes, or enforce our agreements. Uploaded files for conversion are automatically deleted after 24 hours.

Where is my data stored?

All data is securely stored on servers with appropriate physical, technical, and administrative security measures in place to prevent unauthorized access.

Can I delete my data?

Yes, you have the right to request deletion of your personal information at any time. To do so, please contact us at support@convertjack.com.

Data Security

How do you protect my data? 

We take your data security seriously and implement measures such as:

• Encryption: All sensitive data is encrypted during transmission using Secure Socket Layer (SSL) technology.
• Access Control: Only authorized personnel can access your personal data, and they are bound by confidentiality obligations.
• Data Anonymization: We anonymize data where possible to further protect your privacy.

Is my payment information safe?

Yes, payment transactions are processed through third-party payment processors that adhere to the highest security standards, including PCI compliance. Convertjack.com does not store your payment details.

Cookies and Tracking Technologies

What are cookies and how do you use them?

Cookies are small text files placed on your device to collect standard internet log information and visitor behavior. We use cookies to:

• Remember your preferences.
• Enhance your user experience.
• Track how users interact with the site for analytical purposes.

Can I disable cookies?

Yes, you can disable cookies in your browser settings. However, disabling cookies may affect certain features and the functionality of our services.

Third-Party Services

Do you share my information with third parties?

We do not sell or share your personal data with third parties for marketing purposes. However, we may share information with:

• Service Providers: Such as cloud hosting, payment processors, and analytics providers.
• Legal Authorities: When required by law to comply with legal proceedings or prevent harm.

Will my data be transferred internationally?

Your data may be transferred to and stored in servers located in other countries. By using our services, you consent to such data transfers.

User Rights

What rights do I have regarding my data?Under data protection laws, you have the following rights:

• Access: To know what personal data we hold about you.
• Correction: To request correction of inaccurate data.
• Erasure: To request deletion of your personal data.
• Portability: To receive your personal data in a structured, machine-readable format.
• Objection: To object to data processing under certain circumstances.
• To exercise these rights, please contact us at support@convertjack.com.

 

Changes to This Privacy Policy

We may update this policy periodically. When we do, we will update the "Last Updated" date at the top of this policy and notify you via email or website notices where significant changes occur.

 

Contact Us

If you have any questions or concerns about this Privacy Policy or your data, you can contact us:

Email: support@convertjack.com

Address: Nairobi, Kenya 

 

Frequently Asked Questions (FAQs)

1. Is Convertjack.com GDPR Compliant?

Yes, we comply with the General Data Protection Regulation (GDPR). You can exercise your GDPR rights as mentioned in the 'User Rights' section.

2. How can I delete my account?

To delete your account and all associated data, please contact our support team at support@convertjack.com.

3. What happens to my files after conversion?

We automatically delete uploaded files after 24 hours. If you want them deleted sooner, please contact us via email.

4. Do you share my data with advertisers?

No, we do not share your personal data with advertisers or marketing companies.